Events, logs & expressions

Event definitions and custom events, request/live logs, and the expression catalog + evaluator. Available as mgr.events, mgr.logs, and mgr.expressions. Integration action dispatch and single-action variables live on mgr.integrations.

Events

TypeScript

const events = await mgr.events.list();
const custom = await mgr.events.createCustom({ /* CustomEventRequest */ });
await mgr.events.deleteCustom(custom.item.id);

Go

events, _ := mgr.Events.List(ctx)
custom, _ := mgr.Events.CreateCustom(ctx, managerapi.CustomEventRequest{})
_ = mgr.Events.DeleteCustom(ctx, custom.Item.Id.String())

Rust

let events = mgr.events.list().await?;
let custom = mgr.events.create_custom(/* CustomEventRequest */).await?;
mgr.events.delete_custom(&custom.item.id.to_string()).await?;

Logs

TypeScript

for await (const entry of mgr.logs.audit()) console.log(entry); // request audit log, auto-paged
const live = await mgr.logs.live();

Go

for entry, err := range mgr.Logs.Audit(ctx, managerapi.ListAuditLogsParams{}) { /* ... */ }
live, _ := mgr.Logs.Live(ctx)

Rust

let audit = mgr.logs.audit_all().await?; // request audit log, auto-paged
let live = mgr.logs.live().await?;

Live logging & custom log entries

Toggle live logging on or off, or write a custom log entry.

TypeScript

await mgr.logs.enableLive();
await mgr.logs.disableLive();
await mgr.logs.write({ /* WriteLogRequest */ });

Go

_, _ = mgr.Logs.EnableLive(ctx)
_, _ = mgr.Logs.DisableLive(ctx)
_, _ = mgr.Logs.Write(ctx, managerapi.WriteLogRequest{})

Rust

mgr.logs.enable_live().await?;
mgr.logs.disable_live().await?;
mgr.logs.write(/* WriteLogRequest */).await?;

Expressions

expressions.list() returns the expressions your account can use in automations and webhook payloads. Two of them name agents in a post-call automation: {agent.email} is the recording's agent (the first agent connected to the caller), and {session.agents.email} lists every agent who was on a leg of the call — transfer targets and conference members included — as a JSON array of email addresses: the event's agent first, then the others in the order they were connected ([] when there is none).

TypeScript

const available = await mgr.expressions.list();
const result = await mgr.expressions.evaluate({ /* EvaluateExpression */ });

Go

available, _ := mgr.Expressions.List(ctx)
result, _ := mgr.Expressions.Evaluate(ctx, managerapi.EvaluateExpression{}, false)

Rust

let available = mgr.expressions.list().await?;
let result = mgr.expressions.evaluate(/* EvaluateExpression */, false).await?; // is_async = false

Integration action dispatch

TypeScript

await mgr.integrations.dispatchAction(integrationId, action, { /* IntegrationDispatchActionRequest */ });
const vars = await mgr.integrations.actionVariables("salesforce", actionName);

Go

_, _ = mgr.Integrations.DispatchAction(ctx, integrationID, action, managerapi.IntegrationDispatchActionRequest{})
vars, _ := mgr.Integrations.ActionVariables(ctx, managerapi.IntegrationProvider("salesforce"), actionName)

Rust

use babelforce_manager_sdk::gen::manager::models::{IntegrationDispatchActionRequest, IntegrationProvider};

mgr.integrations.dispatch_action(&integration_id, &action, IntegrationDispatchActionRequest::new()).await?;
let vars = mgr.integrations.action_variables(IntegrationProvider::Salesforce, &action_name).await?;

Reference

• REST API reference